Common courier scam tactics
Recognise these warning signs to protect yourself from fraud.
Unexpected customs fee requests
Scammers send fake SMS or email claiming your package is held and you must pay a customs or "release" fee via gift card, wire transfer, or cryptocurrency. Courier will never request payment via these methods.
Phishing emails and fake websites
Fraudulent websites may look like ours but use slightly different domain names (e.g., courier-delivery.net, couriier.com). Always verify you're on courier.com before entering any personal or payment information.
Fraudulent phone calls
Scammers may call claiming to be Courier agents and ask for your account password, bank details, or a one-time SMS code. Courier agents will never ask for your password or any OTP over the phone.
Package interception scams
You receive a message claiming a valuable package is being held for you, but you must first send payment or personal ID documents to claim it. We will never ask for personal ID via unofficial channels to release a shipment.
Courier will NEVER ask you to:
Pay customs fees via gift card, cryptocurrency, or wire transfer to a personal account
Share your account password or one-time PIN over phone or email
Provide copies of your passport or national ID to release a shipment via unofficial channels
Click a link in an unsolicited SMS to reschedule delivery and enter payment details
Report suspected fraud
If you receive a suspicious communication claiming to be from Courier, do not engage. Forward details to our anti-fraud team immediately.
Fraud Hotline
+1 (800) 000-9999