Phone
+1 (800) 000-0000
24/7 support hotline
hello@courier.com
Replies within 1 hour
Headquarters
Newark, New Jersey
200 Logistics Plaza, NJ 07101
Send us a message
Fill in the form and one of our team members will be in touch within the hour.
Frequently asked
Quick answers to our most common support questions.
How do I track my package?
Enter your tracking number on our Track page or reply to your booking confirmation email — we'll show you every milestone in real time.
How do I file a damage or loss claim?
Contact us within 7 days of the expected delivery date. Attach photos of the packaging and item. Claims are typically resolved within 5 business days.
What does your on-time guarantee cover?
If a package is late due to our operational error — not weather or customs — you receive a full refund on the shipping fee. No questions asked.
Can I change the delivery address after dispatch?
Yes, for domestic shipments up to 4 hours before estimated delivery. International address changes may incur a small re-routing fee.