Privacy Policy

Oceanic Express Inc. ("Oceanic Express", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy applies to information collected through our website, mobile applications, APIs, and any other service we provide (collectively, the "Services").

1. Data We Collect

Account information: When you create an account, we collect your name, email address, phone number, and billing details.

Shipment data: To provide our logistics services, we collect sender and recipient names, addresses, package dimensions, weight, and contents descriptions.

Usage data: We automatically collect information about how you interact with our Services, including IP addresses, browser type, pages visited, and timestamps.

Communications: If you contact our support team, we retain records of those interactions to improve our service and resolve disputes.

2. How We Use Your Information

• To provide, maintain, and improve our shipping and logistics services
• To process payments and prevent fraud
• To send you shipment notifications, receipts, and account updates
• To comply with legal obligations, including customs reporting
• To personalise your experience and send relevant marketing communications (with your consent)

3. Sharing of Information

We do not sell your personal data. We share information only:

With service providers: Carriers, payment processors, and cloud infrastructure providers who process data only on our behalf and under strict data processing agreements.

With customs authorities: International shipments require us to share sender, recipient, and contents data with relevant border agencies as required by law.

In legal proceedings: Where required by valid legal process such as a court order or subpoena.

4. Data Retention

We retain account data for as long as your account is active. Shipment records are retained for 7 years to comply with accounting and customs regulations. You may request deletion of your account data at any time, subject to our legal retention obligations.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also object to certain processing or withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our Data Protection Officer at privacy@courier.com. We will respond within 30 days.

6. Cookies

We use essential cookies to keep you signed in and protect against CSRF attacks, functional cookies to remember your preferences, and analytics cookies to understand how our Services are used. You can manage non-essential cookies in your browser settings or via our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact: